Listpal Help Centre

HELP CENTRE

We’re glad you’re here! From sellers looking to grow their businesses to buyers searching for great products and services, we’re committed to making your ListPal.co.ke experience simple, safe, and successful.

Need Assistance?

Our support team is ready to help with account setup, listings, payments, promotions, and marketplace best practices.

Contact Support

Frequently Asked Questions

We’ve compiled answers to the most common questions about buying, selling, account management, payments, promotions, and marketplace policies. Our FAQ section is designed to help you find quick solutions and practical guidance without waiting for support.

Visit Section
  • Creating and managing listings
  • Seller account verification
  • Featured listings and promotions
  • Buyer safety tips
  • Reporting suspicious activity
  • Managing inquiries and orders
  • Payment and billing questions

Sitemap

Looking for a specific page?Our sitemap helps you quickly find marketplace resources, seller tools, buyer guides, policies, and support information.

Explore Sitemap

Marketplace Safety Centre

Listpal.co.ke works to create a trusted marketplace where buyers and sellers can connect with confidence. Learn how to:

  • Avoid online scams
  • Identify suspicious buyers or sellers
  • Protect your personal information
  • Report fraudulent activity
  • Trade safely online and in person
Visit Safety Centre

Marketplace Blog

Discover practical tips and insights to help your business succeed online. Our blog covers topics such as:

  • How to sell faster online
  • Product photography tips
  • Digital marketing for SMEs
  • Online business growth strategies
  • Marketplace trends in Kenya
  • Customer service best practices
  • E-commerce success stories
Explore Blog

Support Hours

Our team is available to assist buyers and sellers throughout the week.

  • Monday – Saturday: 8:00 AM – 6:00 PM
  • Website: www.listpal.co.ke
  • Email: support@Listpal.co.ke
  • Phone: +254 714 332 840
  • Urgent Calls: 24 Hours Available
Chat Online

Our support team operates around the clock to ensure buyers and sellers receive assistance whenever they need it. During regular business hours, our dedicated customer service team is available to handle inquiries and support requests, while our after-hours team continues to monitor and assist users, ensuring seamless marketplace support 24 hours a day, 7 days a week.