Effective Date: 14 August 2026
Last Updated: 14 August 2026
1. Introduction
Listpal Classifieds is an online marketplace and classified listing platform that connects buyers with independent sellers, businesses, service providers, and other advertisers.
Listpal does not generally sell, stock, package, ship, or deliver the products advertised by independent sellers on the platform. Shipping and delivery arrangements are therefore determined by the individual seller.
This Shipping & Delivery Policy explains how shipping and delivery information should be understood when using Listpal.
2. Listpal’s Role
Listpal provides an online platform where sellers can advertise their products and services and where buyers can discover listings and contact sellers.
Unless specifically stated otherwise for a particular service, Listpal is not the seller, supplier, courier, shipping company, or delivery provider for products listed by third parties.
Accordingly, Listpal does not establish a single shipping rate, delivery timeframe, or delivery area for all products listed on the platform.
3. Shipping Arrangements
Shipping availability varies between sellers and products.
Before making a purchase, buyers should contact the seller directly to confirm:
- Whether shipping or delivery is available
- The areas the seller delivers to
- Available shipping or delivery methods
- Shipping or delivery charges
- Estimated delivery timeframe
- Whether same-day or express delivery is available
- Whether pickup or collection is available
- Any minimum order requirements
- Any other applicable delivery conditions
The presence of a product listing on Listpal does not guarantee that the product can be delivered to your location.
4. Delivery Charges
Delivery charges are determined by the individual seller and may depend on factors such as:
- Delivery location
- Product size or weight
- Delivery method
- Distance
- Order value
- Delivery speed
- Courier or logistics provider used by the seller
Buyers should confirm the total cost of delivery with the seller before completing a purchase.
Unless specifically stated otherwise, Listpal does not set, collect, or control delivery charges imposed by independent sellers.
5. Delivery Times
Estimated delivery times are determined by individual sellers and/or their chosen delivery providers.
Delivery times may be affected by:
- Seller processing time
- Product availability
- Buyer location
- Courier availability
- Weather conditions
- Public holidays
- Traffic or transportation delays
- Other circumstances outside the seller’s or buyer’s control
Any delivery timeframe displayed in a seller’s listing should be treated as an estimate unless the seller expressly guarantees a delivery date.
Buyers should confirm the expected delivery date directly with the seller before making a purchase.
6. Seller Responsibilities
Sellers are responsible for providing accurate information about their shipping and delivery arrangements.
Where applicable, sellers should clearly communicate:
- Delivery locations
- Delivery charges
- Available delivery methods
- Estimated delivery times
- Pickup or collection options
- Courier or delivery provider information
- Any delivery restrictions
- Any other conditions affecting delivery
Sellers should notify buyers of significant changes to agreed delivery arrangements as soon as reasonably possible.
7. Buyer Responsibilities
Buyers are responsible for providing the seller with accurate delivery information where delivery is agreed.
Before completing a purchase, buyers should confirm:
- The correct delivery address or location
- The seller’s delivery coverage
- The delivery cost
- The expected delivery timeframe
- The delivery method
- Any additional charges
- Any identification or collection requirements
Buyers should also remain available or make appropriate arrangements to receive the order where required.
8. Seller Websites and External Shipping Policies
Some sellers listed on Listpal may operate their own websites or online stores and may publish separate shipping and delivery policies.
Where available, buyers are encouraged to review the seller’s official website and shipping policy before completing a purchase.
A seller’s shipping policy applies to that seller’s transactions and is separate from Listpal’s marketplace policies.
If there is a difference between information displayed on a Listpal listing and the seller’s current official shipping terms, buyers should contact the seller directly for clarification before purchasing.
9. Tracking and Delivery Confirmation
Where a seller or delivery provider offers shipment tracking, tracking information should normally be provided by the seller.
Listpal does not generally provide tracking services for products sold by independent sellers.
Buyers should contact the seller directly regarding:
- Tracking numbers
- Shipment status
- Delivery delays
- Failed delivery attempts
- Missing packages
- Delivery confirmation
10. Delayed, Lost or Damaged Deliveries
If an order is delayed, lost, damaged, or delivered incorrectly, the buyer should contact the seller as soon as possible.
The seller is responsible for addressing delivery issues relating to products they have sold, subject to the seller’s applicable terms and the terms of any courier or delivery provider involved.
Listpal may assist with platform-related concerns or investigate reports concerning sellers or listings, but Listpal does not generally assume responsibility for the physical delivery of products sold by independent sellers.
11. Delivery Outside Kenya
Where a seller offers delivery outside Kenya, the seller should clearly communicate the countries or locations served and any applicable additional charges or requirements.
International buyers should confirm directly with the seller:
- International shipping availability
- Shipping charges
- Estimated delivery time
- Customs or import requirements
- Taxes or duties
- Required documentation
- Any restrictions on the product
Listpal does not guarantee that products listed on the platform are available for international delivery.
12. Pickup and Collection
Some sellers may offer local pickup or collection instead of delivery.
Where this option is available, buyers should confirm the seller’s:
- Pickup location
- Collection hours
- Collection requirements
- Payment arrangements
- Product availability
Listpal does not operate physical collection points for products listed by independent sellers unless specifically stated otherwise.
13. Delivery and Returns
Shipping and delivery arrangements may affect returns and exchanges.
Buyers should review the seller’s return and refund policy before purchasing and confirm who is responsible for return shipping costs where applicable.
For more information, please refer to the Listpal Returns & Refund Policy and the individual seller’s applicable terms.
14. No Universal Listpal Delivery Guarantee
Listpal does not guarantee:
- That every listed product is available for delivery
- That a seller offers delivery
- That a particular delivery method will be available
- A specific delivery price
- A specific delivery timeframe
- That a third-party courier will deliver an order without delay
- That an order will arrive without damage or loss
Any shipping or delivery commitment is primarily between the buyer, seller, and applicable delivery provider.
15. Changes to This Policy
Listpal may update this Shipping & Delivery Policy from time to time to reflect changes to our marketplace, services, business practices, or applicable requirements.
The latest version will be published on this page with the applicable effective and updated dates.
16. Contact Listpal
If you have questions about this Shipping & Delivery Policy or need to report a concern relating to a Listpal listing, please contact us:
Listpal Classifieds
Website: listpal.co.ke
Email: sales@listpal.co.ke
Phone: +254 714 332 840
Important Notice to Buyers
Listpal Classifieds is an online marketplace and does not generally ship or deliver products sold by independent sellers. Shipping availability, delivery charges, delivery locations, delivery times, courier arrangements, and other delivery conditions are determined by the individual seller. Buyers should always confirm these details directly with the seller before completing a purchase. Where the seller has an official website or separate shipping policy, buyers should review that information before purchasing.