RETURNS & REFUND POLICY

LISTPAL CLASSIFIEDS RETURNS & REFUND POLICY

Effective Date: 14 August 2026
Last Updated: 14 August 2026

1. Introduction

Listpal Classifieds is an online marketplace and classified listing platform that connects buyers with independent sellers, businesses, service providers, and other advertisers.

Listpal generally does not sell, stock, own, package, ship, or deliver the products advertised by independent sellers. As a result, returns, refunds, exchanges, cancellations, warranties, and other after-sales matters are generally handled directly between the buyer and the relevant seller.

This policy explains how returns and refunds should be handled when using the Listpal platform.

2. Listpal’s Role

Listpal provides a platform through which sellers can advertise products and services and potential buyers can discover and contact them.

Unless expressly stated otherwise, Listpal is not the seller or supplier of products advertised by independent third parties and is not automatically a party to transactions between buyers and sellers.

Therefore, Listpal does not generally process refunds or accept returned products for transactions conducted directly between buyers and sellers.

3. Seller Return and Refund Policies

Each seller is responsible for establishing and communicating their own return, refund, exchange, cancellation, and warranty terms, subject to applicable laws and regulations.

Before purchasing a product or service, buyers should ask the seller about:

  • Whether returns are accepted
  • The circumstances under which a return is accepted
  • The timeframe for requesting a return
  • Whether exchanges are available
  • Whether refunds are available
  • The method and timeframe for receiving a refund
  • Who pays return shipping or delivery costs
  • Warranty or guarantee terms
  • Any conditions that may affect eligibility for a return or refund

Where a seller has a separate website or published return/refund policy, buyers are encouraged to review that information before completing a transaction.

4. Buyers Should Confirm Terms Before Purchase

Because Listpal hosts listings from independent sellers, return and refund policies may differ from one seller to another.

Buyers should confirm the seller’s applicable return, refund, exchange, cancellation, and warranty terms before making payment or completing a purchase.

The fact that a product appears on Listpal does not mean that Listpal provides or guarantees a particular return or refund policy.

5. Products That Are Damaged, Defective or Not as Described

If a buyer receives a product that is damaged, defective, incomplete, significantly different from its description, or otherwise does not meet the agreed terms, the buyer should contact the seller directly as soon as possible.

The buyer should provide the seller with relevant information, which may include:

  • Order or transaction details
  • Product information
  • Photographs or videos of the issue
  • Delivery information
  • Proof of payment, where applicable
  • A description of the problem

The seller should then address the matter according to their applicable policy and legal obligations.

6. Wrong or Missing Items

If a seller provides an incorrect item, missing item, or incomplete order, the buyer should contact the seller promptly.

The seller is responsible for resolving issues relating to products they have supplied, including arranging an appropriate remedy where applicable.

Listpal does not generally hold, replace, or refund products sold directly by independent sellers.

7. Return Shipping Costs

Responsibility for return shipping or delivery costs depends on the seller’s policy, the circumstances of the return, and applicable law.

Buyers should confirm with the seller who will be responsible for return shipping costs before sending an item back.

Buyers should not return products to Listpal unless Listpal has specifically instructed them to do so.

8. Refund Processing

Where a seller agrees to provide a refund, the seller is responsible for processing the refund according to the payment method and terms agreed with the buyer.

Refund processing times may vary depending on:

  • The seller
  • The payment method
  • The financial institution
  • Payment processor
  • Mobile money provider
  • Bank processing times
  • Other circumstances affecting the transaction

Listpal does not generally control the timing or method of refunds for transactions conducted directly between buyers and sellers.

9. Transactions Made Through External Websites

Some Listpal sellers may direct buyers to their own websites, online stores, social media pages, or other external platforms to complete a transaction.

If a purchase is completed through a seller’s external website or platform, the seller’s applicable terms and policies will generally govern that transaction.

Buyers should review the seller’s return and refund policy before completing the purchase.

Listpal is not responsible for the return or refund policies of third-party websites.

10. Transactions Conducted Directly Between Buyers and Sellers

Where a buyer contacts a seller through Listpal and subsequently completes a transaction directly with that seller, the buyer and seller are responsible for agreeing on the applicable transaction terms.

This may include:

  • Price
  • Payment method
  • Delivery
  • Returns
  • Refunds
  • Exchanges
  • Warranty
  • Cancellation
  • After-sales support

Buyers should retain relevant transaction records, including receipts, payment confirmations, messages, and other documentation.

11. Payments Made to Listpal

Listpal may charge sellers or users for its own platform services, such as:

  • Listing fees
  • Featured listings
  • Listing upgrades
  • Advertising
  • Promotional services
  • Business promotion
  • Subscription services
  • Other paid services

Payments made to Listpal for these services are separate from payments made to independent sellers for products or services.

Refunds for Listpal Services

Where a user pays Listpal directly for a platform service, any applicable refund will be handled according to the specific terms of that service, the circumstances of the request, and applicable law.

If you believe you were incorrectly charged for a Listpal service, contact us with the relevant payment or transaction details.

12. Fraudulent or Misleading Transactions

If you believe that a seller has engaged in fraudulent, deceptive, or seriously misleading conduct, you should report the matter to Listpal as soon as possible.

Please provide as much relevant information as possible, including:

  • Seller name or username
  • Listing details
  • Transaction information
  • Communication with the seller
  • Payment information where appropriate
  • Supporting photographs, screenshots, or other evidence

Listpal may investigate reported activity and may remove listings, restrict accounts, or take other appropriate action.

However, reporting a seller to Listpal does not automatically guarantee a refund or compensation.

13. Legal Rights

Nothing in this policy is intended to remove or limit any consumer rights or other rights that cannot legally be excluded under applicable law.

Sellers remain responsible for complying with applicable consumer protection, product safety, advertising, business, and other legal requirements relevant to their products and services.

Where a dispute cannot be resolved directly between a buyer and seller, the parties may consider the appropriate legal or consumer-protection channels available to them.

14. No General Listpal Refund Guarantee

Unless expressly stated otherwise, Listpal does not guarantee:

  • That a seller will accept a return
  • That a seller will provide a refund
  • That a seller will offer an exchange
  • That a seller will honour a warranty
  • That a seller will reimburse delivery costs
  • That a seller will resolve a transaction dispute

These matters are generally determined by the seller’s terms, the circumstances of the transaction, and applicable law.

15. Changes to This Policy

Listpal may update this Returns & Refund Policy from time to time to reflect changes to our marketplace, services, business practices, legal requirements, or platform policies.

The latest version will be published on this page with the applicable effective and updated dates.

16. Contact Listpal

For questions about this Returns & Refund Policy, Listpal services, or to report concerns regarding a seller or listing, contact us:

Listpal Classifieds
Website: https://listpal.co.ke/
Email: sales@listpal.co.ke
Phone: +254 714 332 840

Important Notice to Buyers

Listpal Classifieds is an online marketplace connecting buyers with independent sellers and businesses. Listpal does not generally sell or supply the products advertised by third-party sellers and therefore does not generally process returns or refunds for those products. Before purchasing, buyers should confirm the seller’s return, refund, exchange, cancellation, warranty, shipping, and delivery terms directly with the seller. Where the seller has an official website or separate policy, buyers are encouraged to review that information before completing a transaction.